We have an excellent opportunity for a Housing Income Manager to join our Housing Service team here at Wokingham Borough Council, on a full-time, permanent basis.

Are you an experienced housing income professional ready to lead a high-performing team and make a real difference to residents and communities?

We are seeking an ambitious and motivated Housing Income Manager to lead our Housing Income Team, ensuring the effective collection and protection of approximately £23 million of rental income while delivering a customer-focused approach to arrears prevention, tenancy sustainment and income maximisation.

This is a fantastic opportunity to play a pivotal role within our Housing Service, leading a team of Rent Officers and Tenancy Sustainment Officers, driving performance, improving outcomes for residents and supporting the Council's commitment to delivering excellent housing services.

As Housing Income Manager, you will play a key role in shaping and delivering our income collection strategy, ensuring residents receive the right support while protecting vital income streams that enable us to provide quality housing services. You will work collaboratively across the organisation, supporting innovation, service improvement and compliance with an evolving regulatory environment.

Benefits

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

⭐ Generous Annual Leave - 31-36 days per annum (rising by 5 days with 5 years continued local government service), plus Bank Holidays
⭐ Local Government Pension Scheme
⭐ GP Helpline - Available 7 days a week
⭐ Employee Assistance Programme - Including a 24/7 Your Care Helpline
⭐ Free Eye Tests and Flu Vaccines
⭐ Free Onsite Gym - Located at Shute End Offices, Wokingham
⭐ Salary Sacrifice Schemes - Including Car and Cycle to Work schemes
⭐ Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more
⭐ Move through Menopause Course
⭐ Sports & Social Group Activities – Including running, football, cricket & more
⭐ Learning & Development Opportunities
⭐ Employee Networks
⭐ And more!

Key Responsibilities

• Lead and develop a team responsible for rent collection, arrears recovery and tenancy sustainment.
• Develop and implement strategies to maximise rental income and minimise arrears.
• Oversee complex arrears cases and legal action where appropriate.
• Ensure compliance with housing legislation, welfare reform requirements and regulatory standards.
• Produce performance information and reports to support decision making and service improvement.
• Work closely with housing management, finance and support services to deliver positive outcomes for tenants.
• Support digital transformation, process improvement and service innovation across income services.
• Monitor team performance and ensure service objectives and targets are achieved.
• Contribute to the strategic development of housing income services across the Council.

Candidate Requirements

• Significant experience of income management, rent collection or arrears recovery within social housing.
• Strong understanding of housing law, welfare reform and regulatory requirements.
• Proven leadership and people management skills.
• Excellent communication, analytical and problem-solving abilities.
• Experience of performance management and continuous service improvement.
• Commitment to delivering excellent customer service whilst balancing support and enforcement responsibilities.
• Ability to build effective working relationships with internal and external stakeholders.

Our Area

Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

We’re home to a range of high performing schools, a host of international businesses and an incredible community. The borough has a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

Click the link below and Apply Today! Alternatively, to arrange an informal discussion about the role, contact Harrison Wiliks via email harrison.wilks@wokingham.gov.uk (Strictly no agencies).

Closing date: Sunday 28/09/2026 at 11pm
Interview date: TBC

AI in Applications

We recognise that candidates may choose to use artificial intelligence (AI) tools to support the preparation of their job applications. When used appropriately, AI can be a helpful aid in structuring responses, checking clarity, and improving presentation.

However, applications must reflect your own skills, experience and understanding. If an application appears to rely excessively on AI-generated content, it may not meet the required standard and could be rejected.

We encourage all applicants to ensure their submissions are authentic, tailored to the role, and clearly demonstrate their own knowledge, experience and suitability.

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks.

Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.

If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.

We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.

Wokingham Borough Council is an equal opportunities employer.