We have an excellent opportunity for an experienced and customer-focused Damp and Disrepair Lead to join our Housing team here at Wokingham Borough Council, on a full-time, permanent basis.

Are you passionate about improving housing standards and helping residents live in safe, healthy homes?

We are looking for an experienced and customer-focused Damp and Disrepair Lead to oversee damp, mould and disrepair cases across our housing stock. You will take responsibility for managing complex cases, working closely with residents, contractors and internal teams to ensure issues are investigated and resolved effectively.

You will play a key role in ensuring the Council meets its legal and regulatory responsibilities, including compliance with Awaab’s Law, while also helping to improve the way we prevent, identify and respond to damp, mould and disrepair.

This is an excellent opportunity for someone with experience in housing repairs, asset management, compliance or property services who is committed to delivering outstanding outcomes for residents. You will have the opportunity to influence service improvements, develop effective processes and contribute to maintaining safe, high-quality homes across the borough.

Benefits

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

⭐ Generous Annual Leave – 31-36 days per annum (rising by 5 days with 5 years continued local government service), plus Bank Holidays

⭐ Local Government Pension Scheme

⭐ GP Helpline – Available 7 days a week

⭐ Employee Assistance Programme – Including a 24/7 Your Care Helpline

⭐ Free Eye Tests and Flu Vaccines

⭐ Free Onsite Gym – Located at Shute End Offices, Wokingham

⭐ Salary Sacrifice Schemes – Including Car and** Cycle to Work schemes**

⭐ Local & Lifestyle Discounts – Save on shopping, entertainment, dining out & more

⭐ Move through Menopause Course

⭐ Sports & Social Group Activities – Including running, football, cricket & more

⭐ Learning & Development Opportunities

⭐ Employee Networks

⭐ And more!

Key Responsibilities:

· Lead and manage complex damp, mould and disrepair cases from initial identification through to satisfactory resolution.

· Ensure cases are managed in accordance with relevant legislation, regulatory requirements, Council policies and Awaab’s Law.

· Work closely with residents, contractors, housing officers, surveyors and other internal teams to ensure effective communication and timely resolution of cases.

· Investigate complaints and reports relating to damp, mould and disrepair, ensuring appropriate inspections, diagnoses, remedial works and follow-up actions are undertaken.

· Monitor contractor performance, quality of works, timescales and customer outcomes, taking appropriate action where standards are not met.

· Maintain accurate and comprehensive records, ensuring case information, actions and outcomes are recorded in accordance with Council requirements.

· Identify trends, recurring issues and opportunities for service improvement, contributing to preventative approaches and improved housing standards.

Candidate Requirements:

· Experience of working within housing repairs, property services, asset management, compliance or a related housing environment.

· Knowledge and understanding of damp, mould, disrepair, building-related issues and the factors that can contribute to poor housing conditions.

· Good understanding of relevant housing legislation, regulatory requirements and the principles of Awaab’s Law.

· Excellent communication and customer service skills, with the ability to deal professionally and sensitively with residents experiencing difficult circumstances.

· Strong organisational and problem-solving skills, with the ability to manage complex cases, prioritise competing demands and work effectively with contractors and internal teams.

Our Area:

Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

We’re home to a range of high performing schools, a host of international businesses and an incredible community. The borough has a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

Click the link below and Apply Today! Alternatively, to arrange an informal discussion about the role,  via email ellen.coombes@wokingham.gov.uk (Strictly no agencies).

Closing date: Thursday 1st of October 2026 at 11pm

Interview date: TBC

AI in Applications:

We recognise that candidates may choose to use artificial intelligence (AI) tools to support the preparation of their job applications. When used appropriately, AI can be a helpful aid in structuring responses, checking clarity, and improving presentation.

However, applications must reflect your own skills, experience and understanding. If an application appears to rely excessively on AI-generated content, it may not meet the required standard and could be rejected.

We encourage all applicants to ensure their submissions are authentic, tailored to the role, and clearly demonstrate their own knowledge, experience and suitability.

If you are shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks.

Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.

If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.

We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.

Wokingham is an equal opportunities employer.