We have an excellent opportunity for a Business Analyst to join Wokingham Borough Council on a 12 Month Full-Time Fixed-Term Contract.

As Business Analyst, you will take responsibility for leading service process re-design workshops, focusing on efficiencies, improvements, digitalisation, and automation whilst considering the customer journey. You will design easy, equitable and accessible services for customers, identifying opportunities to make recommendations and deliver efficiencies across the transformation portfolio by analysing current service performance.

Working collaboratively with colleagues, senior stakeholders, Subject Matter Experts and external partners, you will facilitate effective workshops that apply the organisation's design principles and deliver desired outcomes. You will liaise with internal and external stakeholders to ensure appropriate requirements are gathered and understood and collect and create supporting materials for each business process including workflow diagrams, case studies and user stories.

You will also be responsible for reviewing services such as websites, applications, process volumes and customer contact data, researching and applying data and insight to find efficiencies and make recommendations for implementation. Supporting the Change and Re-Design Lead, you will find and deliver efficiency savings across the organisation through process redesign and innovation.

This is a fantastic opportunity for a collaborative, motivated and delivery-focused professional to contribute to an important transformation programme at Wokingham Borough Council.

⭐Staff Benefits⭐

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

⭐Generous Annual Leave – 30 days annual leave (rising by 5 days after 5 years of continued local government service), plus bank holidays

⭐Local Government Pension Scheme 

⭐GP Helpline - Available 7 days a week

⭐Employee Assistance Programme - Including a 24/7 Your Care Helpline

⭐Free Eye Tests and Flu Vaccines

⭐Free Onsite Gym - Located at Shute End Offices, Wokingham

⭐Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more

⭐Move through Menopause Course

⭐Sports & Social Group Activities – Including running, football, cricket & more

⭐Learning & Development Opportunities

⭐Employee Networks

⭐And more!

Key Responsibilities

• Lead process redesign initiatives to streamline operations and deliver measurable productivity gains, with a focus on automation and AI.
• Champion a digital-first approach to service improvement, identifying opportunities to leverage technology for better outcomes.
• Facilitate workshops with stakeholders and Subject Matter Experts (SMEs), building consensus and driving change.
• Use data and insight to identify and deliver efficiencies, creating scoping documents and analysing service performance.
• Support the Council’s design principles: prevention and reduction of demand, customer/community enabling, improved access to services, and earliest possible resolution of enquiries.
• Collaborate with Finance and Change leads to deliver savings and innovation through process redesign.
• Produce clear documentation for redesigned processes, including workflow diagrams, case studies, and user stories.

Candidate Requirements  

• Passionate about technology and its potential to transform business processes.
• Proven ability to lead and influence stakeholders at all levels, driving engagement and adoption.
• Experience in process mapping, redesign, and change management, ideally within local government or a similar environment.
• Skilled in analysing data and translating insights into actionable recommendations.
• Able to produce business requirement documentation, including workflow diagrams and user stories.
• Knowledge of transformational government and efficiency agendas.
• Experience supporting staff through cultural change and new ways of working.

Our Area:

Wokingham Borough Council has recently been ranked 2nd most productive council in England by the Impower Productivity Index, recognising our strong performance and efficient use of public money. 

Our Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside. 

We’re home to a range of high performing schools, a host of international businesses and an incredible community. The borough has a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life. 

Click the link below and Apply Today!

Alternatively, to arrange an informal discussion about the role, contact Becky Weeks, Change and Re-Design Lead, via Becky.weeks@wokingham.gov.uk (Strictly no agencies).

Closing date: Wednesday 7th October 2026 at 11pm

Interview date: TBC

AI in Applications:

We recognise that candidates may choose to use artificial intelligence (AI) tools to support the preparation of their job applications. When used appropriately, AI can be a helpful aid in structuring responses, checking clarity, and improving presentation.

However, applications must reflect your own skills, experience and understanding. If an application appears to rely excessively on AI-generated content, it may not meet the required standard and could be rejected.

We encourage all applicants to ensure their submissions are authentic, tailored to the role, and clearly demonstrate their own knowledge, experience and suitability.

Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful.  Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying.

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.

Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.

If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.

We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.

Wokingham is an equal opportunities employer.